Tuesday, September 22, 2009

Dogfood is Yummy

Given I'm not shy particularly shy about talking about how I think the world of business applications is moving to the cloud, I get lots of questions about what we are using to run our own business here at Intacct.

To give you some context about our size - Intacct is no startup - we are a classic mid-sized company with significant complexity to our business - we have more than 2,500 customers, more than 100 business partners, operations across the US and in India and multiple channels of distribution.

I'm pleased to say that we have done a good job both of "eating our own dogfood" and running our business almost entirely on cloud-based applications. The picture at the right shows you the major cloud applications we are currently using - of course we use Intacct comprehensively for our financials and we've adopted a number of other best of breed cloud applications across our business. Nearly all of our applications are connected to each other using pre-built integration or standard web services.

We've got no on-premises software to speak of in the company outside of Microsoft Windows and Office.

Supporting all of this, we've got one person in IT - Jason is kind of like our maytag repair guy - he spends most of his time setting up laptops for our new hires and waiting for PCs to break.

The TCO for our cloud applications is fantastic compared to deploying all of this in old-style on-premises software and because of the cloud we're doing tremendously more than was possible even a few years ago for companies our size.

Another thing I really like about our best of breed systems approach is that it is relatively easy to swap out applications when we find something new that we like better than what we have. I think this is particularly important in the cloud computing world - where innovation is happening so fast you can't afford to get stuck with a single vendor.

So yes we are eating our own dogfood here at Intacct - and it tastes pretty good.

2 comments:

Jeremy Beck said...

Curious, what did you use for your SaaS underbelly functionality, such as billing, payments, onboarding, provisioning, metering, etc?

Subraya Mallya said...

Daniel
One of the benefits of the best of breed composite application approach is that their is no vendor lock-in - you can easily swap in better/cheaper offerings. Is this more at the foresight stage right now or have you guys gone through one of these swap-ins? Would love to hear your experiences going through one of these swap-ins in one of your future posts.

How did you tackle the challenges around data portability? Rationalizing/Mapping data-models from one offering to another.

Subraya Mallya

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